FAQ

Please have a read through before booking, and if you have any further queries email us help@paintingpotterycafe.co.uk

  • Book in for any of our experiences, whether it be our pottery painting, a party, taster throwing, or an evening class. You can do this by booking here. Any payment made via our booking system will come off the final bill - in most cases this is a small deposit, but for throwing/parties/evening classes this will usually be the full payment.

    Pottery Painting: Our painting sessions are 7 days a week, starting at either 10:30am, 1pm, or 3:30pm (on select Thursdays of each month we run extra sessions between 6pm-9pm, check our What’s On? tab). Each session is 2 hours.

    We have a huge range of pottery to choose from which is all individually priced, but you can expect to spend around £25-£30 per person with options above and below that. At your session you will start by picking out your pottery, a studio assistant will then fetch your pottery and talk you through how the paints work and all the tools we have to decorate. You then have the rest of your session to paint, and we will be on hand to assist with any questions you may have! We serve hot and cold drinks as well as a small range of delicious homemade cakes but you may also BYOB (bring your own booze - but please take any empties away with you!).

    Once painted, we glaze and fire your pottery ready for collection around 8-12 days later. We can post items for an extra fee within the UK only but cannot accept responsibility or offer compensation/refunds for breakages/lost post.

    Parties/throwing/evening classes: Read more about our how these work via the navigation bar.

  • To book please click here. We strongly recommend booking rather than just showing up, especially during weekends or school holidays. If you have any queries before booking please email.

    Our emails sometimes filter into junk folders so always check there if you are expecting a response from us.

  • POTTERY PAINTING: All of our pottery is individually priced and stock regularly changes so we do not have a pricelist. You’ll find most items are between £20-£26, including the classics such as mugs, bowls, and plates, however we do have items either side of this price, starting at £13 and going up to £45. Please note, you pay a £5 per painter studio fee for the cost of firing and glazing. If you paid a booking deposit this will come off the final bill. Expect to spend on average £25-£30 per person.

    TASTER THROWING: £30 per person, pay an extra £10 per person if you would like to return to paint your pot. (Receive a £5 painting discount if returning on a term time weekday.)

    EVENING CLASSES: £40 per person, pay an extra £10 per person if you would like to return to paint your piece/s. (Receive a £5 painting discount if returning on a term time weekday.)

    KIDS SCHOOL HOLIDAY THROWING: £20 per child, pay an extra £10 per child if they would like to return to paint their pot. (Receive a £5 painting discount if returning on a term time weekday.)

    PARTIES: Check our party packages here for prices.

  • POTTERY PAINTING: We provide all the materials you may need, but if you want to make the most of your painting time, you could come with your ideas printed out if you can. We can provide you with some carbon paper and tracing paper if you need it and show you how to transfer it to your pottery. Check out our inspiration page featuring beautiful pottery painted by previous customers.

    THROWING/EVENING CLASSES: We recommend wearing flat shoes, and if you have long hair something to tie it back with. Don’t get a fancy manicure the day before your class as long nails make throwing trickier! All clay washes out of clothes and we provide aprons.

  • TEMPORARY UPDATE 1.4.24: One of our kilns has broken and we can’t get an engineer out to repair it until later on in the month, meaning our turnaround is about 12 days at the moment. Apologies!

    Pottery will be ready 8-10 days after the day of painting*, and you then have 1 month to return and collect. It is very important to us that you collect your pottery within the given time. We are only a small shop and need the space to keep your pottery safe! If you can’t collect please send someone else.  We will chase up anyone who hasn’t collected after a month by email and phone, but if we do not hear back from you after then we will sadly have to donate your pottery to charity.

    At weekends the studio is exceptionally busy and it isn’t always easy to quickly locate your pottery so we do ask where possible to collect on a weekday between 10:30am-5:30pm if you can. Expect longer waits at the weekend.

    *during busy periods turnaround is usually 10 days

    TASTER THROWING OPTION 1 or EVENING CLASS (if you choose not to paint): Your pottery will be ready to collect 3-4 weeks after your session.

  • We can post your items to you for a small extra cost if you are unable to collect. Usually between £5-£12 depending on the size and quantity of what you need posted and this is within the UK only.

    We would always prefer for you to collect your pottery instead, but safely send hundreds of parcels a year so this is always an option! We cannot post huge plates and bowls for obvious reasons, or items made in evening classes as these are usually more delicate.

    We will thoroughly wrap and pack your pieces but cannot accept any responsibility for breakages or lost parcels in the post.

  • Painting sessions are up to 2 hours. We often cannot extend the session as there may be someone booked onto your table after you. If you do not finish we can offer a returning session another day (within a month of your first visit), for which you’ll pay an extra £5 studio fee (from 1.1.24 add an extra £5 if returning to paint during peak times - weekends/school hols). You must take your piece home for safekeeping between sessions, as we do not have space to store it here. Alternatively you may choose paints to take home with you and pay an extra £5 to borrow up to 6 paints to finish it off at home before bringing it back in for firing.

    We would recommend coming with some ideas of what you want to paint and some inspiration - often just sitting there thinking about what to paint takes up a good 20 minutes!!

  • We run a cafe service for hot and cold drinks, and a small selection of cakes provided by GOSH patisserie including vegan and gluten-free options. Our delicious coffee is from Small Batch coffee roasters. You can BYOB (bring your own booze); we have glasses you can use, just ask!

    If bringing food we would like to remind you that the 2 hour session can go quickly, so we do recommend prioritising your time for pottery painting. It’s also suggested that you avoid bringing greasy food as the residue can affect the glazing process. If you do bring any of your own food/drink, we ask you to take any of the remaining rubbish with you at the end of the session.

  • Come on a weekday and a studio assistant should be able to help you so long as you have pre-booked. Hands are notoriously tricky, but we are always excited to get cute little baby footprints on pottery! We will always be up to give hands a go in a colour that is easily removed if it doesn’t go well - then we can put a footprint there instead! The paint is non-toxic, but please bring wet wipes with you to clean the little ‘un afterwards! We may be able to help with writing too, just ask at the session.

    We will always try but may not be able to offer any extra assistance during busy times. Please note you want to do prints in the additional information of your booking.

    We are also a small studio so cannot accommodate very much space for pushchairs - if possible do use a sling or carrier instead. We have a small baby change area down some stairs.

  • We require anyone under the age of 12 to be accompanied by a supervising adult, even if they aren’t painting. Teenagers between the ages of 13-18 we cannot accept any responsibility for, and we will require a contact number for a responsible adult who is in the nearby area.

  • Pottery painting is for all ages! From the smallest baby doing sweet footprints, to granny who has a dresser full of painted pottery collected over the years, we welcome all. Whilst painting sessions are 2 hours long, children under 8 are likely to be finished much quicker.

    Our taster throwing sessions have a strict 12 yrs + age policy, and evening classes are for 16 yrs +. Sadly, we cannot be flexible with this. During school holidays we run special Kids Taster Throwing sessions for ages 8-12 yrs. These book up fast so we recommend checking our website a month or so before holidays come up.

  • For standard pottery painting, you will pay a deposit to secure the table. This will come out of your bill on the day. (If you have booked via the phone or in the shop but not yet paid a deposit, your table may be given away on the day.)

    For other experiences such as party packages, taster throwing, and evening classes, we take full payment on booking. This means on the day all you will need to pay for is any drinks you order or if you want your items posted.

    All booking payments have a 48 hour cancellation and refund policy, so if you need to change numbers, reschedule, or cancel your booking altogether, we do require this much notice before your session to be able to offer a refund.

  • Book onto one of our party packages, and depending on your group size and which package you are on, you may get the private party space. You can find out these requirements on the package descriptions.

    If you aren’t on a party package but are coming with more than 5 people it is likely you will be sat in the same studio space as other customers - although obviously you will have a lovely table all to yourselves! We would recommend that if you are coming with more than 10 people you book a package as there isn’t a lot of standing space to look at our pottery shelves! Whereas with a package we bring a selection to you :)

  • We totally understand sometimes you want to sit back and have a brew whilst the kids are distracted painting - and that’s totally fine! We do ask however that no more than 2 ‘non-painters’ come per booking - we are a small studio and depend on the seats that are being sat on to be painting customers generally!

  • We love dogs in the studio! We do ask you mention this in your booking notes, and consider the space - we are a small and busy pottery studio so we hope you can judge how well suited your dog may be to this environment. On weekends or school holidays we are especially short on space so please bear this in mind.

  • Our ground floor is level access to the street, up a very slight ramp. On this floor we offer pottery painting! Sadly due to the nature of the building our wheels for throwing are down some twisty stairs, so not accessible. This is also where we will often sit parties. On our ground floor we do have level access to a toilet but it is through quite a narrow doorway and is quite small. Do contact us if you have any further questions, we are here to help! We can run private throwing sessions during some weekdays to accommodate ground floor throwing instead (we’ll carry the wheels up!)

  • We would recommend hand-washing pottery only to ensure it lasts as long as possible (ideally a lifetime!). The intense heat of the microwave/oven/dishwasher is never a good idea for handcrafted items so whilst your pottery is totally suitable for food/drink consumption, stick to washing it like you would a heirloom teapot passed down from Granny!

  • We’re afraid that if you didn’t let us know with at least 48 hours notice before the session then any payment made has to be retained by us. As a small business it hits us hard when customers don’t show up, especially if we had to refund every deposit last minute. Please be understanding and respect our cancellation policy.

  • We encourage you to wear a mask if you feel you want to, however we will not enforce this.

    If you or anyone in your household has tested positive for Covid-19 in the last 5 days we ask you contact us ASAP and we will happily reschedule your booking.

  • We make exhaustive attempts to contact all customers by email and phone. These items are donated to charity if we do not hear back from you, you agree and acknowledge this when you book in.

  • We are in the centre of Brighton - notoriously tricky for (affordable!) parking. We always advise coming in on public transport, we are only a 10 minute walk from the station. If you are looking for close parking, we are right between the NPC and RPC carparks but these are pricey!

  • We’re afraid we don’t - we can only fire ceramics made or painted in our studio.


GLAZE FIRING AND OUR KILN

We try our best to ensure that the creative journey you take with us is fun and enjoyable. The final part of the journey involves the glazing and firing of your pottery. Sadly this is not an exact science and the kiln is sometimes unpredictable. While we strive for perfection it doesn’t happen all the time, particularly as these are hand-produced crafts.
Glaze spotting can occur as well as things like brick dust on the items. Please be aware that although we try to control for these events it is not always possible. It can be the charm but also the frustration of working with ceramics. Sometimes, if we feel it is safe to do so, we will re-fire the pottery to try to fix glazing issues. In the unlikely event of your pottery breaking or cracking in the kiln we will of course offer compensation by way of a replacement voucher.